Work Experience
Centurion Healthcare (Oct. 2020 – Mar. 2024)
Tier II Help Desk Technician
- Troubleshot and resolved advanced technical issues, including system failures, server monitoring, and network performance concerns.
- Resolved 50+ tickets daily, prioritizing tasks to meet service level agreements and minimize downtime.
- Developed and maintained comprehensive documentation, enabling consistent issue resolution.
- Mentored a team of 10+ IT Support Specialists, providing feedback, training, and guidance.
Tier I Help Desk Technician
- Handled routine troubleshooting for hardware, software, and network issues via phone, email, and remote access.
- Managed user onboarding and offboarding processes across enterprise tools, ensuring seamless transitions.
Tallahassee Memorial Healthcare (Apr. 2024 – Dec. 2024)
Field Deployment Technician
- Configured and deployed Windows OS images across 200+ devices for hospital staff.
- Diagnosed and resolved hardware/software issues related to device deployment.
- Collaborated with cross-functional teams to develop efficient rollout strategies for system upgrades.
LifeLine Repairs (Jul. 2018 – Sep. 2020)
Technical Repair Specialist
- Diagnosed and repaired hardware for mobile devices, desktops, and peripherals with a 95% success rate.
- Provided basic data recovery services and removed malware, ransomware, and other threats.